October 5, 2026
How do I report a bug?
Go to Settings → Report a Technical Problem, describe what happened, choose a category and tap Submit.
What to include for faster resolution
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What happened, and when
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Whether it happens every time or only sometimes
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Your device and its system version, and the EXTRA SAFE version
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For a transfer: the network and the transaction hash from Wallet → History
Never include your recovery phrase, PIN or backup password in a report. The EXTRA SAFE team will never ask you for them.