May 11, 2026
How do I report a bug?
Go to Settings → Report a Technical Problem, describe the issue, select a category, and tap Submit.
How to report a problem
1.
Open EXTRA SAFE.
2.
Go to Settings.
3.
Tap Report a Technical Problem.
4.
Describe the issue — up to 1000 characters.
5.
Select a category (optional): Chats, Calls, Contacts, Wallet, or Other.
6.
Tap Submit.
You'll see a confirmation: "Thank you for sharing with us!"
What to include for faster resolution
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What happened and when
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Whether it happens consistently or occasionally
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The device and OS you're using
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Which category the issue falls under