April 26, 2026
What should I do if my camera or microphone isn't working?
Check permissions, device settings, and browser/app access.
Quick checklist
1.
Confirm camera and microphone permissions are granted to EXTRA SAFE in your device settings.
2.
On iOS: Settings → EXTRA SAFE → Camera / Microphone → On.
3.
On Android: Settings → Apps → EXTRA SAFE → Permissions → Enable.
4.
For browser calls: click the camera/mic icon in the browser address bar and allow access.
5.
Close any other app that might be using the camera or microphone.
6.
Restart the call or refresh the browser tab.