April 27, 2026
What happens if I lose my recovery phrase? Can I recover my account?
Without your backup phrase, your account cannot be restored. There is no alternative recovery path.
Why recovery depends entirely on it
Your account is self-owned by design. That means EXTRA SAFE holds no copy of your keys or phrase. We cannot reset your access, unlock your wallet, or restore your funds – and neither can anyone else.
Your backup phrase controls:
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Your wallet and all crypto in it
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Your contacts
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Your EXTRA SAFE number and identity
Q: What should I do if I think my backup phrase was stolen?
Act immediately. Create a new EXTRA SAFE account, generate a new wallet, and transfer your funds to the new wallet address before the thief can. Once funds are moved, your old wallet is effectively empty, even if someone has the phrase.
Related articles:
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What is a backup phrase and why is it important?
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How do I restore my account on a new device?
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What does self-custody mean and why does it matter?
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What is EXTRA SAFE?
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What data does EXTRA SAFE collect about me?