April 26, 2026

Why can't I hear or see the other person during a call?

This is usually caused by connection issues or disabled permissions.

Common reasons

  • •

    Weak or unstable internet connection

  • •

    Microphone or camera access not granted

  • •

    Device hardware issues

  • •

    Other apps blocking access

What to try

  • 1.

    Check your connection.

  • 2.

    Restart the call.

  • 3.

    Verify permissions on both sides.